Snap & Crack Policies and Warranties

Our Product and Labor Warranties

60-day warranty on commercial and residential new parts
60-day warranty on car keys
30-day warranty on any labor performed, unless replacement parts recommended by the locksmith technician were refused by the customer
An optional 1-year extended warranty is available for $39.

If a customer calls back within 30 days to report a malfunctioning lock kit and our Snap & Crack Locksmith technician discovers that the malfunction is due to customer error/misuse, and not an error on our end, the customer will be subject to a service call fee.
Service calls beyond the above-stated warranty periods will be subject to all normal service fees.
Snap & Crack Locksmith is not responsible for any damages to locks caused by a customer’s attempt to repair them themselves.
Snap & Crack Locksmith is not responsible for any malfunction of locks or keys that were not installed or provided by us.
Snap & Crack Locksmith is not responsible for any damages resulting from weather or climate-related issues and subsequent visits will be subject to a service fee for on-site services unless otherwise specified.
If a customer has scheduled an appointment for mobile service they are required to meet the Snap & Crack Locksmith technician at the address provided at the scheduled time. Any delay by the customer is subject to an increase in labor charges.
Automotive key programming: Any issues with the vehicle that prevents us from being able to program the key is subject to a minimum service call fee.

We have thousands of keys in stock! We provide high-quality car keys that we warranty and guarantee.

We offer high-quality residential locksets that are built to last and come with a warranty.

We stock Grade 1 and 2 commercial locks and door hardware including keypad locks, panic devices, and lever locks.

If you do not see a specific service or product listed, please call us. Our goal is 100% customer satisfaction.